Frequently asked Questions
General Questions
Answer
Yes. You'll be able to filter by colour, category and brand, so you can quickly find pieces that suit your season and your personal style.
Yes. Latisha assesses your natural colouring primarily through your skin and eyes, so dyed hair is not a barrier. It helps to include a photo of your natural hair colour if you have one.
Group bookings at pop-up locations may be possible depending on availability and timing. Contact us to discuss your group size and preferred city.
Please note: Latisha is only servicing groups up to 8.
Yes. If you are based in Townsville, Cairns, Mackay, or Rockhampton, watch for pop-up events in your city.
If you cannot wait or are based elsewhere, online colour analysis is available worldwide.
Absolutely, the process, methodology, and results are identical at every location. The main difference is that pop-up dates are fixed and spots are limited, whereas Brisbane sessions are less limited.
Yes! Our online colour analysis service allows you to submit high-quality photos and detailed information to receive a personalised colour analysis from anywhere in the world. As long as you provide the correct photos, your results will be just as accurate as an in-person session.
After your session, you'll receive a comprehensive 60 or 80 page PDF guide detailing:
- Your seasonal palette.
- Over 100 of your season's colours.
- Styling tips tailored to your palette.
With our premium analysis (80 page) you'll also receive makeup, nails and hair recommendations. Physical swatch cards can be purchased separately for your convenience or document upgrades from standard to premium booklets.
Additionally, seasonal colour guides can be purchased individually for those that have had an analysis elsewhere and would like additional information.
Absolutely! Colour Analysis is for everyone aged 18 and above. It helps men make informed choices about their clothing, accessories, and professional attire. In fact, one-third of our clients are men, although they often prefer not to feature in video testimonials.
Please arrive with:
- No makeup.
- No fake tan on your face.
- No large earrings.
- Tie your hair back
Clear contact lenses (if you wear glasses, where possible).
Just wear comfortable clothing, we provide a white cape to cover clothing.
In-person sessions:
- Typically 1 hour for a Standard Analysis
- 1–2 hours for Premium Analysis
- For two people between 2–3 hours
While online colour analysis 7-14 day business delivery will start from *approved* photo submissions.
Digital Products & Services
- All digital products (including seasonal guides, documents, or vouchers) are non-refundable once they have been delivered.
- Online colour analysis is non-refundable from submission of photos & questionnaire.
- Services such as colour analysis sessions are also non-refundable once they have been completed or delivered.
Cancellations
- Cancellations must be made before 48 hours of booking (as outlined at checkout).
- Any bank or transaction fees associated with cancellations or refunds will be at the customer's cost.
Physical Products (e.g., Swatches)
- Due to the nature of our products, no returns or refunds are available for physical swatches once purchased.
- Customers are responsible for all postage and delivery costs.
Answer
Yes! I offer both in-person and online sessions, so you can access colour analysis no matter where you're based.
- If you're in Brisbane, visit the dedicated Colour Analysis Brisbane page for local availability, studio details and what to expect.
- Outside Brisbane or prefer a remote option? My Online Colour Analysis Australia service is available from anywhere — all you need are a few clear photos and to fill out a questionnaire.
- We also host pop-ups throughout the year in Townsville, Rockhampton, Mackay & Perth.(Subject to interest)
Not at all! Colour analysis helps you make more informed choices moving forward. You can integrate your best colours into your existing wardrobe through accessories, layering, or makeup. Any wardrobe changes happen at your own pace, if you choose to make them.
While your undertones remain consistent, changes in hair colour, aging, or lifestyle may influence your overall appearance. A refresh session is recommended, particularly around the age of 65. Colour analysis is not recommended for individuals under 18, as hormonal changes can impact results.
Absolutely! A online colour analysis makes a unique and thoughtful gift. Simply purchase a gift voucher, and I'll create a personalised PDF voucher, sent via email within 48 hours. The recipient can then contactYour SZN to book their session.
If you would like to book another person a session during our pop-up dates please do so, however please ensure they are reminded to submit the required photo and arrive at the correct time & date.
Colour analysis is an intimate and personal experience. For this reason, I kindly ask that children not be brought to the session. If you wish to bring a guest, please contact me in advance. Alternatively, you can book a colour analysis session for two or more.
While free AI tools can give you a rough idea, they aren't yet capable of delivering accurate results. AI can't reliably assess whether the photos and information you've submitted are correct, and it lacks the nuanced understanding needed to properly read undertones, skin, hair, and eye colouring. Colour analysis relies on trained expertise to interpret these details correctly ......something AI simply isn't there yet. For accurate, reliable results, it's best left to a trained and qualified professional.
Pop-Up Locations
The best way to stay updated is to follow Your SZN on Instagram and TikTok at @yourszn.brisbane, where upcoming pop-up dates are announced first.
Yes. We also travel to Cairns for pop-up events, bringing professional in-person colour analysis to Far North Queensland. Spots at each pop-up are limited, so it's worth booking early when dates are announced.
Yes, Your SZN visits Townsville for pop-up colour analysis events throughout the year. Visit the Townsville page to see upcoming dates and secure your spot.
Yes. We visit Rockhampton as part of the regional Queensland pop-up circuit. Check the website for upcoming dates or contact us directly.
Yes. Mackay is part of Your SZN's regional Queensland pop-up schedule. You can book a pop-up session or register your interest to be notified when the next visit is announced.
From September 9th 2026 we are no longer a permanent Brisbane location.
We will be announcing locations once tour dates are set. The location will always be within 15 mins of Brisbane city area.
Exact session locations are confirmed upon booking, and sessions are conducted in a comfortable, private setting with appropriate natural or controlled lighting for accurate draping.
Online Colour Analysis
You will need clear, well-lit photos taken in natural daylight, showing your face clearly, without makeup, with your hair pulled back away from your face. Detailed photo guidelines are provided upon booking
After submitting your photos, you will receive your results within 7–14 business days from when we confirm your submission is complete and your photos meet the requirements.
Yes, Online colour analysis when conducted by a trained and qualified professional should get you the same results. The questions and photos required helps us get a full grasp of your colouring when draped correctly. If additional photos are required for the analysis we will ask for more.
Yes, our online colour analysis is conducted personally by Latisha, a trained colour analyst. You submit a set of photos and a questionnaire taken in natural daylight, and Latisha analyses your colouring using professional techniques to identify your season. It is a structured, expert-led process, not a quiz or AI tool.
The online service is available to anyone worldwide, across Australia, New Zealand, the UK, the US, Europe, and Asia. Your SZN is based in Brisbane, Queensland, Australia, and all pricing is in Australian dollars.
Free AI tools use algorithms to estimate your season from a selfie and cannot account for lighting variations, undertone nuances, or the many factors experienced human analysis captures. Our online service follows the same professional methodology as an in-person session, just conducted virtually.
Your SZN App
The app is perfect for anyone who knows their colour season and wants an easier way to shop, plan outfits and feel more confident choosing colours that work for them.Answer
Yes. We manually create looks and add new pieces into the app so your season stays fresh, current and easy to shop.
Yes. Items are linked directly to trusted brands where available, so you can shop pieces easily and confidently. The only exception is if the brand has removed the item from their website or changed the website.
The app is not one-on-one personal styling. It is a curated seasonal shopping and styling tool designed to help you find pieces, colours and outfit ideas that align with your colour season.
Yes. You can save your favourite pieces and styled looks, making it easier to come back to them later when you're ready to shop or plan outfits.
The app includes 400+ styled looks curated across the seasons, giving you plenty of outfit inspiration for everyday wear, work, weekends, events and more.
Each item is manually reviewed and entered into the system, but occasionally something may slip through the cracks or appear differently in person than it did online, due to product photography, editing, lighting, fabric type or screen settings. As purchases are made directly through the retailer, we recommend checking their return policy before ordering.
No. The styled looks are there to guide and inspire you. You can shop one piece, recreate the outfit in your own way, or simply use it to understand what colours and combinations work for your season.
Styled looks are complete outfit ideas curated for each season. You can shop the exact pieces where available, or use the look as inspiration to recreate something similar with items you already own.
We do our best to curate pieces that align with each season and sub-season, but colours may vary slightly depending on the brand, fabric, lighting, photography and screen settings. Items are selected as a guide to your seasonal colour family, rather than a guaranteed exact palette match every time.
No. The Your SZN app helps you discover pieces that suit your season, but purchases are made externally through the brand or retailer's website. When you select an item, you'll be taken to the retailer's site to complete your purchase. We recommend checking the retailer's return policy before ordering.
Yes, you can filter by sub-season. Please note that items are curated to suit your broader colour season using the colour analysis methods Latisha is trained in. Because every person's palette is slightly different, some colours may not match your exact sub-season perfectly, but they are selected to sit within your seasonal colour family.
You'll be able to shop pieces across clothing, makeup, accessories and jewellery, all organised by season. This makes it easier to find colours that work with your palette instead of searching through endless options.
For the best experience, yes. The app is designed around the four home seasons: Spring, Summer, Autumn and Winter. If you don't know your season yet, we recommend booking an in-person or online colour analysis first so you can shop with more confidence.
The Your SZN app is designed to make shopping your colour season easier. You can browse clothing, makeup, accessories and jewellery in your seasonal colours, explore styled looks, and save your favourite pieces in one place.